Privacy policy.

Quietly Kept respects your privacy and is committed to handling personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws.

This Privacy Policy explains what information we collect, how and why we collect it, who we share it with, how we keep it safe, and the choices and rights you have. It applies to the Quietly Kept website, the household management application, and any related services we provide (together, the “Service”).

In this policy, “Quietly Kept”, “we”, “us”, and “our” refer to Quietly Kept Pty Ltd (ABN 35 698 131 234, ACN 698 131 234), the operator of the Quietly Kept service. “You” and “your” refer to the person whose information we are handling.

Our registered office is at 81-83 Campbell Street, Surry Hills, NSW 2010. The Service is operated from Perth, Western Australia.

You can contact our Privacy Officer about this policy or your personal information by email at privacy@quietlykept.co.

The information we collect depends on how you use the Service. Some information is required to create and operate your account; much of what we hold is content you choose to add at your own discretion. It generally falls into these categories.

Identity and contact information. Name, email address, phone number, and suburb are required during onboarding. Other details, such as date of birth or residential address, may be provided at your discretion.

Household information. During onboarding, Households provide information about the scope and schedule of work they are seeking. Some profile fields (such as number of adults, children, and a note about the household) are required to complete your profile; others (such as children's ages, pets, and home details) are optional and provided only if you choose.

House Manager profile information. For House Managers, required fields include work experience, service areas, hourly rate, and right-to-work status. Optional fields include a profile photo, references, driver licence status, and credential details (WWCC, police check).

Verification information. When you choose to verify your identity or display credentials, we, or our third party verification providers, may collect information from documents such as a driver licence, passport, Working with Children Check (WWCC), or National Police Clearance, along with the outcome of those checks. Providing this information is voluntary.

Account and billing information. Email address used for authentication, Subscription status, billing address, and limited payment details (card brand and last four digits). Full payment card numbers are handled by our payment processors and are not stored by us.

Content you create in the household app. Calendars, routines, handover notes, pantry and fridge inventories, uploaded documents and images (up to 25 MB per file), contact details, and information about household members (including names and ages of children). All of this content is added entirely at your discretion. We do not require you to add any particular content to the household app; you decide what to share and with whom.

Communications. Messages you send to other Users through the in-platform messaging feature, emails to our support team, and records of interviews scheduled or notes taken within the platform. Messages are stored and accessible to both parties in a conversation thread.

Notification and communication preferences. Your timezone, quiet hour settings, and per-event notification preferences that control which service emails you receive.

Technical and usage information. IP address, device and browser information, log data, pages and features accessed, approximate location derived from IP, and analytics identifiers.

Waitlist information. If you join a waitlist before the Service is available in your area, we collect your email address and basic browser information.

Sensitive information

Some of the information we handle, such as criminal history information from a National Police Clearance, information relating to a WWCC, or right-to-work and visa status, is considered “sensitive information” under the Privacy Act. We only collect sensitive information where you consent to that collection and where it is reasonably necessary for the Service, or where the collection is otherwise permitted or required by law.

We collect information in the following ways.

Directly from you. When you create an account, complete a Household intake or House Manager profile, contact us, schedule an interview, use the household app, or pay for the Service.

Automatically. When you visit the website or use the app, we automatically collect technical and usage information through cookies and similar technologies. See section 10.

From third parties. From identity verification providers, WWCC and police clearance services, payment processors, and any person you ask to provide a reference. We may also receive information from people within your Household who invite you to access the household app, or who add information about you to shared content.

If you provide us with information about another person, you must have that person's consent to do so, and you must let them know that their information has been provided to Quietly Kept and direct them to this policy.

We use personal information for the purposes for which it was collected, related secondary purposes you would reasonably expect, and any other purpose with your consent or as required or permitted by law. The main purposes include:

• Operating the Service, including matching Households with House Managers, presenting profiles, and supporting interviews and onboarding.
• Operating the household app, including shared calendars, routines, handovers, pantry inventories, and documents.
• Verifying identity and credentials, and surfacing verified trust signals to relevant Users.
• Processing payments, managing Subscriptions, and administering accounts.
• Providing customer support and responding to enquiries.
• Internal assessment by authorised Quietly Kept staff who review submitted profiles, manage shortlists, and facilitate the placement process.
• Improving the Service, including troubleshooting, analytics, security, and product development.
• Sending you service updates, transactional notifications, and (where permitted) marketing.
• Complying with our legal obligations, and protecting our rights and the rights of others.

If we cannot collect the information we need, we may not be able to provide the Service or to provide it in full.

We share personal information only as needed to operate the Service, with your consent, or as required or permitted by law. The main recipients are:

Other Users of the Service. When you register as a House Manager, the relevant parts of your profile are shown to Households we believe may be a suitable match. When you register as a Household, the relevant parts of your intake are shown to shortlisted House Managers. Within a Household, content shared in the household app is visible to the people granted access by the account holder.

Service providers. We use trusted third parties to help us run the Service, including hosting and cloud infrastructure, payment processing, identity verification and background checking, email and messaging delivery, analytics, customer support tooling, and professional advisers. These providers may only use personal information for the purposes for which we engaged them.

Legal and regulatory recipients. We may disclose personal information where we are required or permitted to do so by law, for example to courts, regulators, or law enforcement, or where disclosure is necessary to protect our rights, our Users, or the public.

Business transfers. If Quietly Kept is involved in a sale, merger, restructure, or insolvency event, personal information may be disclosed to advisers and to a successor entity, on terms that protect the information.

We do not sell personal information, and we do not share it with advertisers or for advertising purposes.

Some of our service providers store or process information outside Australia. The main categories and their locations are:

• Database and file storage: Australia (Sydney region).
• Payment processing: United States (Stripe).
• Email delivery: United States (Resend).
• Hosting and analytics: United States (Vercel).

Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles that information in a way consistent with the Australian Privacy Principles, including through contractual protections. By using the Service, you acknowledge that your information may be handled overseas in this way.

We store personal information in secure cloud environments operated by reputable providers. We use a combination of technical, organisational, and physical measures to protect it, including access controls, encryption in transit, and ongoing monitoring.

No method of transmission or storage is completely secure. While we work hard to protect personal information, we cannot guarantee absolute security. You also play a role in protecting your account, including by keeping your email account secure, as login is via email-based authentication (magic links and one-time codes).

We keep personal information only for as long as it is needed for the purposes set out in this policy, or for as long as we are required or permitted to keep it under law. As a guide:

• Account and profile data: retained while your account is active. Deleted permanently after account closure (following a 7-day grace period).
• Household app content and uploaded files: retained while the Household account is active. Deleted on account closure.
• Billing and payment records: retained in anonymised form for up to 7 years after account closure, to comply with Australian tax record-keeping obligations.
• In-platform messages: retained while both parties' accounts are active. Deleted when either party closes their account.
• Technical and analytics data: retained in aggregate form. Individual records are not linked to your account after closure.

When information is no longer needed, we take reasonable steps to delete it or de-identify it. Some information may remain in backups for a limited period after deletion from active systems, after which it is securely overwritten on the normal backup cycle.

We use cookies on our website and in the app to maintain your authenticated session and remember your preferences. Disabling cookies may prevent you from signing in or using parts of the Service.

We use privacy-focused web analytics to understand how the Service is used. Our analytics collect page views, performance metrics (loading times), device and browser type, and approximate geographic location. This data is collected automatically and is not linked to your account. We do not use third-party advertising trackers or share analytics data with advertisers.

We may send you information about new features, tips, and other Quietly Kept news. We will only do this where it is permitted by law, including the Spam Act 2003 (Cth), and you can opt out at any time using the unsubscribe link in our emails or by contacting us.

The Service sends transactional notifications by email (for example, when an interview is confirmed, a message is received, or a placement offer is made). You can control which of these notifications you receive, and set quiet hours during which non-urgent notifications are held, from your account settings. You can also set your preferred timezone for notification timing.

We will continue to send you essential operational messages (for example, billing notices, security alerts, account closure confirmations, or changes to these terms) regardless of your notification preferences, because they are necessary to provide the Service.

The Service is intended for adults aged 18 and over. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Households may choose to include information about children as part of managing their home. This is entirely voluntary and may include names, ages, and care-related notes within the household app (for example, in routines, calendars, or handover notes). We do not require households to add this information. Where it is added, it should only be entered by an adult member of the Household, and only to the extent reasonably necessary for the running of the home. This information is only accessible to people the account holder has granted access to within the household.

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if you think it is inaccurate, out of date, incomplete, irrelevant, or misleading. You can update much of your information directly in your account settings.

Deletion. You can request deletion of your account and personal information at any time from within the Service. When you request account closure, there is a 7-day grace period during which you can change your mind. After the grace period, your personal data is permanently deleted, including your profile, household app content, and uploaded files. Billing records are retained in anonymised form as described in section 9.

To make an access or correction request, please contact us using the details in section 2. We may need to verify your identity before responding. We will respond within a reasonable time, and where access or correction is provided, we generally do this without charge.

If we refuse to give access or to correct information, we will explain why in writing and let you know how to complain.

If you have a complaint about how we have handled your personal information, please contact us first using the details in section 2. We take complaints seriously and will work with you to address the issue, usually within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

We may update this policy from time to time. The current version will always be available on our website, with the “Last updated” date at the top. If we make a material change, we will give reasonable notice, for example by email or through the Service.

Your continued use of the Service after a change takes effect constitutes acceptance of the updated policy.